Product Warranties & Details

By making a purchase from JumpSport South Africa, you acknowledge and agree to have read and understood ALL the terms and clauses stated in this policy.

PRODUCT SPECIFIC WARRANTIES

DEFINITIONS:

“Private Use”: This term refers to the utilization of a rebounder by an individual owner for personal fitness within the privacy of a home environment. It implies that the equipment is not shared with the public or used in a professional setting, thereby typically experiencing lower frequency and intensity of use.

“Commercial Use”: This implies the employment of a rebounder within a professional fitness setting such as a gym, studio, or health club. Here, the equipment is accessed by a diverse clientele, characterized by multiple users of varying body weights, and is subject to frequent and intensive use throughout its operational lifespan. The rebounder in such a setting is designed to withstand higher usage demands and accommodate users within the specified weight capacity of the model.

REBOUNDER MODELS: 

1. JumpSport 200 Series Rebounders (250)

Private Use Warranty

  • Steel Frame & Legs – Lifetime
  • Mat & 2-Knot Cords – 2 years
  • All other components – 1 year

NOTE: the 200 Series Model is NOT intended for Commercial Use.
Do not exceed maximum weight limit of 102kg

Rebounder Details:

Model 250:

  • Height: approx. 32cm
  • The diameter of the rebounder frame: approx. 99cm
  • The diameter of the rebounder Mat: approx. 89cm
  • Weight of the rebounder: approx. 10kg

2. JumpSport 300 Series Rebounders (350, 370 and 350F)

Private Use Warranty

  • Steel Frame & Legs – Lifetime
  • Mat and 4-Knot Cords – 4 Years
  • All other components – 1 year

Commercial Use Warranty

  • Steel Frame & Legs – 5 years
  •  Mat & 4-Knot Cords – 18 months
  • All other components – 1 year

Do not exceed maximum weight limit of 125kg

Rebounder Details:

Model 350 & 350F:

  • Height: approx. 32cm
  • The diameter of the rebounder frame: approx. 99cm
  • The diameter of the rebounder Mat: approx. 82.6cm
  • Model 350 - Weight of the rebounder: approx. 9.5kg
  • Model 350F - Weight of the rebounder: approx. 10kg 

Model 370:

  • Height: approx. 32cm
  • The diameter of the rebounder frame: approx. 99cm
  • The diameter of the rebounder Mat: approx. 89cm
  • Weight of the rebounder: approx. 10kg

3. JumpSport 300 Pro Series Rebounders (350 Pro, 370 Pro)

Private Use Warranty

  • Steel Frame & Legs – Lifetime
  • Mat & 4-Knot Cords – 4 Years
  • All other components – 1 year

Commercial Use Warranty

  • Steel Frame & Legs – 5 years
  • Mat & 4-Knot Cords – 18 months
  • All other components – 1 year

Do not exceed maximum weight limit of 136kg 

Rebounder Details:

Model 350 Pro:

  • Height: approx. 32cm
  • The diameter of the rebounder frame: approx. 99cm
  • The diameter of the rebounder Mat: approx. 83cm
  • Weight of the rebounder: approx. 10kg

Model 370 Pro:

  • Height: approx. 32cm
  • The diameter of the rebounder frame: approx. 99cm
  • The diameter of the rebounder Mat: approx. 89cm
  • Weight of the rebounder: approx. 10kg 

4. JumpSport 500 Pro Series Rebounders (570 Pro, 550F Pro)

Private Use Warranty

  • Steel Frame & Legs – Lifetime
  • Mat & Extra Firm 4-Knot Cords – 5 Years
  • All other components – 1 year 

Commercial Use Warranty

  • Steel Frame & Legs – 5 years
  • Mat & Extra Firm 4-Knot Cords – 18 months
  • All other components – 1 year

Do not exceed maximum weight limit of 147kg

Rebounder Details:

Model 570 Pro:

  • Height: approx. 32cm
  • The diameter of the rebounder frame: approx. 112cm
  • The diameter of the rebounder Mat: approx. 103cm
  • Weight of the rebounder: approx. 11kg

Model 550F:

  • Height: approx. 32cm
  • The diameter of the rebounder frame: approx. 112cm
  • The diameter of the rebounder Mat: approx. 98cm
  • Weight of the rebounder: approx. 12kg

    6. Support Handles (both Fixed and Quick Release)

    • Private Use: 1 year
    • Commercial Use: 90 days

    Handle Details:

    • 6 Adjustable Height Settings: 76cm to 102cm  

    Warranty Information: 

    Inspection and Validity of Warranty Claims

    • All products subject to warranty will undergo inspection by our team and suppliers.
    • Warranty claims may be denied if evidence of intentional mishandling, negligence, improper use, inadequate care, unauthorized alterations, ordinary wear and tear, improper installation or maintenance, or rust is found.
    • Any warranty claims deemed invalid will result in all repairs or replacements being at the customer's own cost.
    • Warranty claim validity requires pictures/videos for assessment. Damaged products or products not appearing in re-sellable condition, may result in claim refusal.
    • Warranty only covers defects in materials or workmanship and is exclusive to the original retail purchaser.
    • Mat and cord warranties are limited to one replacement during the applicable period.
    • Only models in the 300 and 500 Series of Fitness Trampolines are approved for commercial use.

    Prohibited Actions

    • Chemical Exposure: Users must avoid contact between the product and any kind of harsh chemicals. This includes abrasive cleaning agents or any substances that could degrade the materials through chemical reaction, abrasion, or other forms of damage.
    • Environmental Protection: It is crucial to keep the product indoors and not leave it outdoors where it would be subjected to weather or environmental elements. Exposure to conditions such as rain, moisture, direct sunlight, or wind could deteriorate the product's integrity and functionality.

    NOTE: These definitions serve to clarify the types of activities that are not allowed with the product in order to preserve its condition and extend its usable life.

    Warranty Exclusions:

    • Commercial/public use of 200 Series model.
    • Damages from accidents, unauthorized modifications, or unfortunate circumstances such as fire, theft or water damages.